Does HMRC answer the phone? (2023)

Table of Contents

How do I communicate with HMRC?

The 'Income Tax: general enquiries' helpline is 0300 200 3300. Dial 18001 0300 200 3300 to contact the 'Income Tax: general enquiries' helpline by text relay. HMRC also offers a textphone service for some of its helplines.

Do HMRC ever make mistakes?

Absolutely! Some mistakes are more common than others, though. HMRC are as keen as the rest of us when it comes to avoiding costly errors, so they do try to remain open and transparent. There's a very specific complaints process you can go through, so if they do make mistake then you shouldn't end up out of pocket.

Can I send an email to HMRC?

If you would like to use email as one of the ways HMRC will contact you, we'll need you to confirm in writing by post or email: that you understand and accept the risks of using email. that you're content for financial information to be sent by email. that attachments can be used.

How long do HMRC take to answer the phone?

Average waiting time around 45 minutes. Each time when I have got through I have started to talk to an agent and then they have cut the call. I am desperate to sort out my current emergency tax code and this is becoming increasingly frustrating with no seemingly other way to get help from HMRC.

How do I contact HMRC by phone from abroad?

If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.
  1. Telephone: 0300 200 3310.
  2. Textphone: 0300 200 3319.
  3. Outside UK: +44 161 931 9070.

Is it easy to contact HMRC?

You'll usually have the option to contact HMRC through an online form, webchat, by phone or by post. You can get extra support if your health condition or personal circumstances make it difficult when you contact HMRC.

Why is HMRC so slow?

“HMRC are currently undertaking an increased level of checks to stop criminals abusing our Income Tax Self-Assessment repayment systems. This means that unfortunately some of our legitimate repayment customers have been experiencing delays in receiving tax refunds.”

How long does it take HMRC to investigate someone?

How long the tax investigation process takes will depend largely on how much information HMRC wants to look at. Smaller tax investigations usually take between three and six months, while a full-scale investigation can sometimes take up to 16 months to complete.

Can I call HMRC on WhatsApp?

If you receive any communication through WhatsApp claiming to be from HMRC it's a scam. Take a screenshot and forward it as an email.

Does HMRC use WhatsApp?

HMRC will never use 'WhatsApp' to contact customers about a tax refund. If you receive any communication through 'WhatsApp' saying it's from HMRC, it is a scam. Email details of the message to then delete it.

Does HMRC chat work?

HMRC have found that the webchat works best when used for simple queries and to educate about the digital tools available on GOV.UK. Where it is not helpful is longer queries, such as tax coding issues for PAYE customers, where such queries take 84% longer via webchat compared to a phone call.

How long should I wait for a reply from HMRC?

HMRC service dashboard
HMRC service lineHMRC target performance
Repayment of tax from employment or pension (online claim)Reply within 15 days of being sent
Refund from an online SA returnReply within 15 days of being sent
Tax credits overpayment disputeReply within 15 days of being sent
1 more row
Sep 5, 2022

Why does it take so long to contact HMRC?

Phone lines are naturally busier, and wait times are longer on the run up to the tax deadline. The beginning of the year will always be a busy time for the HMRC phone lines because of the tax deadline, so next year, the earlier you can get your taxes in (and get any queries answered by HMRC), the better!

When should I expect a response from HMRC?

The answer is usually somewhere between 5 days and 8 weeks, depending on a number of factors including the system involved (for example by PAYE or Self Assessment), whether you applied online or by paper; and whether HMRC make any security checks during the process. Read on to find out more.

Do I need to contact HMRC when I move abroad?

You need to tell HM Revenue and Customs ( HMRC ) that you're moving or retiring abroad to make sure you pay the right amount of tax.

Can HMRC follow you abroad?

Can HMRC chase me abroad with a Schedule 36? Yes, they can, although you have 30 days to appeal the notice once you receive it. Absolutely do not ignore it, because this will lead to further financial penalties. The best thing that you can do is to get advice from a professional tax accountant.

How do I notify HMRC of leaving the country?

Tell HMRC Before you Leave

Fill in form P85 and send it to HMRC. Include Parts 2 and 3 of your P45 form - get these from your employer (or Jobcentre Plus if you have been claiming Jobseeker's Allowance).

Is it free to ring HMRC?

Is there a free phone number for HMRC? There are a limited number of freephone services for HMRC: Flooding tax relief 0800 904 7900. Reporting benefit fraud 0800 854 440.

Can I challenge HMRC?

HM Revenue and Customs ( HMRC ) will send you a decision letter that will tell you if you can appeal against a tax decision. You can appeal against some decisions about: your tax bill (for example Income Tax, Corporation Tax, VAT) a claim for tax relief.

How long does it take to connect to HMRC?

This usually arrives within 24 to 72 hours and will contain your new MTD credentials which you'll need to connect and authorise QuickBooks.

Can I trust HMRC?

It is a will trust created by a person's will and comes into effect on their death providing they only hold the estate assets for up to 2 years after the person's death. It is a trust for bereaved children under 18, or adults aged 18 to 25, set up under the will (or intestacy) of a deceased parent.

How likely is it to get investigated by HMRC?

HMRC only investigates a small handful of sole traders each year, and most of these are selected due to suspicions that they may be concealing income or have entered incorrect figures during their self assessment.

What happens if HMRC investigate you?

What happens after an HMRC investigation? Once the investigation finishes, HMRC will write to you to explain the outcome. If HMRC finds something wrong on your returns but doesn't believe the errors were made fraudulently or negligently, you'll be told how to correct the return. You have 30 days to make the correction.

Can HMRC visit your home?

HM Revenue and Customs ( HMRC ) usually contact you to arrange a visit. They normally give you 7 days' notice. They'll confirm what information they'll want to see, how long it's likely to take and if they want to inspect your premises.

Will HMRC contact me by mobile?

Customers will receive these as an inbound phone call to landline and mobile phones. They will give details for paying HMRC, or a helpline number for you to contact. HMRC is also sending messages that give advice about how important it is to make payments using the correct information.

Can HMRC read my emails?

Using the Regulation of Investigatory Powers Act 2000, HMRC can see web sites viewed by taxpayers; where a mobile phone call was made or received; and the date and time of emails, texts and phone calls.

Can HMRC monitor your bank account?

HMRC has a shared service to check bank account details are correct. Other government departments and local authorities could collect your bank details from you, then check them with our shared service.

Do HMRC call on private numbers?

Calls from the majority of HMRC offices will leave caller identification data, i.e. the number the caller has used to contact you from.

Do HMRC make mistakes with refunds?

The error may mean that the wrong amount of tax is paid, or even that a refund is issued. HMRC may later discover the error and ask for the additional tax; or for the refund to be repaid. In a 'worst case' scenario you may have a penalty to pay as well as the tax.

Can HMRC get your tax code wrong?

They'll usually get this information from your employer. If HMRC has the wrong information about your income, you may be given an incorrect tax code. To correct your tax code, make sure HMRC has up-to-date details about your income. Check what you need to do if you're on an emergency tax code.

What happens if HMRC is wrong?

HMRC have limited authority to cancel tax you owe, even if the tax arrears are due to their mistakes. You can ask HMRC to write off the tax you owe if all of the following apply: HMRC have not used information provided to them, for example about a change of job.

Can HMRC refuse a refund?

HMRC process the tax return. If the return shows a tax underpayment they will expect the taxpayer to pay the tax owing, interest and any late payment penalties. If the return shows that the taxpayer has paid too much tax however, then HMRC will not refund the overpaid tax.

Can HMRC see my bank account?

HMRC has a shared service to check bank account details are correct. Other government departments and local authorities could collect your bank details from you, then check them with our shared service.

How long does it take to hear from HMRC?

The answer is usually somewhere between 5 days and 8 weeks, depending on a number of factors including the system involved (for example by PAYE or Self Assessment), whether you applied online or by paper; and whether HMRC make any security checks during the process. Read on to find out more.

How long does it take HMRC to deal with a complaint?

You should expect a response within four weeks, after which time you should chase them if necessary. This is the final point of HMRC's internal complaints procedure.

Do police work with HMRC?

HMRC plays an important role in implementing the government's strategy to tackle serious and organised crime. It is involved in the tasking and co-ordination of agencies at national level, alongside the National Crime Agency and others.

Is HMRC like the IRS?

The HMRC is the British equivalent of the Internal Revenue Service (IRS) in the United States. The HMRC ensures that the taxation system is implemented and adhered to in the most effective way possible. It oversees the efficient collection of taxes and the transfer of funds to the Treasury.

How do HMRC investigate you?

HMRC has the right to check your affairs at any point to make sure you're paying the right amount of tax. If your business is selected, you'll receive an official HMRC investigation letter or phone call in which they'll tell you what they want to look at. This might include things like: the tax that you pay.

Can you email HMRC about my tax code?

You can contact HMRC via email or phone in order to report that your PAYE tax code is wrong. Use our checklist below to ensure that HMRC details of your wages, pension or other employment benefits are correct in order that they may work out the correct PAYE tax code.

Why is the tax code so confusing?

The tax code is so complicated because it is filled with myriad deductions and exclusions that Americans can take for engaging in certain activities, such as buying a home, saving for retirement, and paying down student loan debt.

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