Why does it take so long to contact HMRC? (2023)

Why are HMRC so slow?

“HMRC are currently undertaking an increased level of checks to stop criminals abusing our Income Tax Self-Assessment repayment systems. This means that unfortunately some of our legitimate repayment customers have been experiencing delays in receiving tax refunds.”

How long does it take to connect to HMRC?

After you sign up for MTD, HMRC will confirm by email if you can start submitting VAT returns. This usually arrives within 24 to 72 hours and will contain your new MTD credentials which you'll need to connect and authorise QuickBooks.

How do I ask HMRC a question?

Dial 18001 0300 200 3300 to contact the 'Income Tax: general enquiries' helpline by text relay. HMRC also offers a textphone service for some of its helplines.

How do I get HMRC to answer the phone?

If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support. You can use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3300.
When you call
  1. 'change my address'
  2. 'question about my tax code'
  3. 'question about taxable expenses'

Do HMRC reply to letters?

HMRC generally give 30 days to respond and all of the letters include a 'Certificate of tax position' form, which HMRC ask the individual to complete and return whether they have additional tax liabilities to disclose or not.

Can I challenge HMRC?

You can appeal to HM Revenue and Customs ( HMRC ) against a penalty, for example for: an inaccurate return. sending in your tax return late. paying tax late.

Does HMRC make mistakes?

Absolutely! Some mistakes are more common than others, though. HMRC are as keen as the rest of us when it comes to avoiding costly errors, so they do try to remain open and transparent. There's a very specific complaints process you can go through, so if they do make mistake then you shouldn't end up out of pocket.

Can I get in touch with HMRC online?

You'll usually have the option to contact HMRC through an online form, webchat, by phone or by post. You can get extra support if your health condition or personal circumstances make it difficult when you contact HMRC.

How do I speak to a HMRC agent?

0300 200 3311

Closed on Saturdays, Sundays and bank holidays.

Does HMRC chat work?

HMRC have found that the webchat works best when used for simple queries and to educate about the digital tools available on GOV.UK. Where it is not helpful is longer queries, such as tax coding issues for PAYE customers, where such queries take 84% longer via webchat compared to a phone call.

Can I call HMRC on WhatsApp?

If you receive any communication through WhatsApp claiming to be from HMRC it's a scam. Take a screenshot and forward it as an email.

How long do HMRC take to investigate?

How long the tax investigation process takes will depend largely on how much information HMRC wants to look at. Smaller tax investigations usually take between three and six months, while a full-scale investigation can sometimes take up to 16 months to complete.

How long does it take revenue to reply?

Queries through MyEnquiries will be dealt with within 20 working days and 25 working days during peak periods. Electronic tax clearance will be granted immediately where a taxpayer's tax affairs are up-to-date.

How long does it take to get a HMRC letter?

First class letters are delivered one day after they're dispatched. Second class letters are delivered 2 days after they're dispatched. Letters are printed at 5:30pm and dispatched the next working day (Monday to Friday).

How likely is it to get investigated by HMRC?

7% of tax investigations are selected at random so technically HMRC are right; everyone is at risk. In reality though most inspections occur when HMRC uncover something is wrong.

Can HMRC chase me abroad?

Can HMRC chase me abroad with a Schedule 36? Yes, they can, although you have 30 days to appeal the notice once you receive it. Absolutely do not ignore it, because this will lead to further financial penalties. The best thing that you can do is to get advice from a professional tax accountant.

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